mixtogel Platform Privacy Notice

This page describes what we collect when you use mixtogel and how we keep that data protected. We operate an online entertainment platform available in jurisdictions where local law permits. Our service spans football sportsbook markets, live-dealer casino tables, slot games, and esports coverage. When you access mixtogel via Android, iOS browser, or desktop, your account information passes through our verification and transaction systems.

We understand that privacy matters to our users across Jakarta, Surabaya, Bandung, and Medan. Our policy sets out the types of data we hold, how third parties may process it, and what rights you have over your account. We do not share your details for marketing purposes without consent, and we do not sell your data to unrelated commercial entities.

What we collect on mixtogel

We collect your email address, phone number, and date of birth during account registration. We also hold your name and address for KYC (Know Your Customer) verification, which we conduct before you deposit funds. This verification step allows us to comply with anti-money-laundering rules in the regions where we operate.

When you make a deposit via DANA, e-wallet, mobile banking, local payment, online payment, or a e-wallet, mobile banking, local payment, or online payment virtual account, we record the transaction reference, amount, and timestamp. We do not store your payment method's full credentials on our servers; the payment processor handles that encryption. We also log your IP address, device type, and browser user-agent each time you log in, which helps us detect unusual account activity.

How we use your data

We use your email and phone to send you account notifications—password reset links, deposit confirmations, withdrawal status updates, and support responses. These communications are transactional, not promotional. If you have opted to receive push notifications on your Android or iOS device, we send game reminders and bonus announcements only if you have enabled that setting in your account preferences.

Our verification team accesses your KYC documents (national ID, proof of address) to confirm your identity before you withdraw funds. We keep those documents on encrypted servers for the duration of your account plus a minimum retention period mandated by local law. We do not share your KYC data with marketing partners or data brokers.

We analyse aggregate betting patterns and game-popularity trends to improve our platform—for example, which esports markets (Mobile Legends, Free Fire, PUBG Mobile) are most accessed during Liga 1 season. This analysis is anonymised; we do not link individual betting choices to your name or contact details in reports we share internally.

Third-party processors

Our servers are hosted by cloud infrastructure providers whose data centres may sit outside your jurisdiction. We use a payment processor to handle e-wallet and bank-transfer confirmations; that processor receives only your transaction reference and amount, not your full card or account number. We also engage a customer support platform that stores chat logs and email threads. All processors sign data-processing agreements requiring them to keep your information confidential and use it only for the purpose we specify.

Data processor

A company or service we hire to store, encrypt, or analyse your data on our behalf.

Retention window

The length of time we keep your information before securely deleting or anonymising it.

Lawful basis

The legal reason we are permitted to hold and use your data (contract, legal obligation, legitimate interest).

Your rights and contact

You may request a copy of all personal data we hold about your mixtogel account by contacting our support team. You may also request that we delete your account and associated records, subject to any legal or regulatory hold periods we must observe. If you believe our handling of your data breaches your privacy, you have the right to lodge a complaint with your local data-protection authority.

We review and update this privacy notice periodically. If we make material changes—for example, if we engage a new payment processor or expand data collection for a new game category—we will notify you via email at least 30 days before the change takes effect. Your continued use of mixtogel after that notice means you accept the updated terms.

To contact us regarding privacy, you may email our support address listed in your account settings, or use the contact form available through our platform's help section. We aim to respond to privacy inquiries within ten business days. Our commitment is to keep your entertainment experience on mixtogel secure and your personal information protected.